In practice, Synapse runs slowly and sports an unintuitive interface.
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Conceptually, it's great: download Synapse and create a free Razer account, then customize your peripherals and your settings will be saved to Razer servers automatically, meaning you can take your Razer gear anywhere and simply download Synapse to have access to your custom configuration.
#G5 RAZER MOUSE DRIVER DRIVER#
Here's what the person shelling out nearly $400 for just a Razer keyboard has in store for them:Īs of this writing the Razer Synapse driver software is easy to download and frustrating to use. Reviews of Razer hardware requiring Synapse haven't been too kind either (at least not to the software). Searching for “Razer Synapse” autosuggests the following, which hardly inspires confidence. Google disagrees with Razer's definition of “seamless” as well. During that time your settings may revert or possibly not be saved.
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If your connection drops out for any reason, the Synapse software will make a habit of locking up on you while it transitions to offline mode. The FAQ for Synapse (required going forward for Razer's products) suggests that once your setup is complete, moving between online and offline modes will be a “seamless experience.” The definition of “seamless” seems to vary from person to person. If you work somewhere that has a network behind firewalls, chances are even though you can download the Synapse software, the firewall may also block you from activating and using the software as well.Īs for Razer's suggested workaround (“standard plug and play”)? No one spends $80 for a “plug and play” mouse (or over $300 with the keyboard - which also requires a connection and an account). And it's not just spotty internet connections that cause a problem. This is a problem, especially when the company forcing you to create an account before you can use your mouse can't keep its servers up. Furthermore, if you're away from your own computer (with its offline settings synched) and without an internet connection, your mouse becomes useless again. Unfortunately, you can't access the offline portion until you've registered your new hardware. Synapse, the software driving the cloud setup, has both an online and offline mode. Unfortunately, the execution is all effed up. The idea behind this unfortunate requirement is to save your gaming preferences for supported mice and keyboards to the cloud so the next time you're at a LAN party (assuming your LAN party lets you “dial out,” so to speak), for example, you would just log in and retrieve your settings, rather than start from scratch on a new computer. If the servers go down in the future, anyone who buys this mouse is out of luck. Nowhere on the box does it say anything about needing an internet connection to “activate” a mouse. I'm pretty shocked Razer thought it was a good idea to do this to customers. He said sorry theres nothing they can do, tells me the call center is closing and hangs up on me. I ask for a supervisor to confirm this is the case and ask again for a workaround to use it offline. Supposedly once the mouse is activated on the computer offline mode will work, but it needs to upload my profile and activate my account first and since their server is down its not going to happen. I ask about a workaround to use the mouse offline and they say there is none. Try to make new accounts with different email addresses and it still wont work.įinally call Razer who tells me the activation server is down, and I wont be able to use the mouse until it goes back up and will only be able to use it as a standard plug and play mouse til then. Try several more times, and still nothing. So I go ahead and create an account and try to log in. No option to bypass it to use the software to configure the mouse, set the options, sensitivity, shortcuts, macros etc. Just bought a new Naga 2012 mouse, installed the software and get greeted by a login screen right after. A forum member at explains the problem with his new ~$80 mouse:
So, why would a mouse need an internet connection to be usable? Well, it's supposed to be a feature, but it's behaving more like a bug. In a situation eerily similar to “ always-on” DRM schemes, Razer mouse and keyboard purchasers are finding their high-end peripherals bricked by software that requires an internet connection to function.
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